The Glazing Arbitration Scheme (TGAS) offers a straightforward independent means of obtaining a legally binding arbitration to resolve disputes between TGAS registered traders and their customers, in a fair and impartial way.

The Scheme

TGAS is an independent ADR (Alternative Dispute Resolution) scheme, which is the primary ADR Scheme for the glass and glazing industry, plus other related home improvements. TGAS is operated independently by a Chartered Trading Standards Institute certified ADR body, the Centre for Effective Dispute Resolution (CEDR) .

What TGAS Does

TGAS Arbitrators conduct impartial reviews of disputes between TGAS traders and their customers and they will make a final decision which is legally binding on both parties.

Being a CTSI certified ADR body, CEDR will ensure a trained professional arbitrator is assigned to each case. All TGAS Arbitrators have received the industry standard training with the Chartered Institute of Arbitrators. CEDR will ensure a fair and impartial decision in all cases for both consumers and traders.

The Arbitrator will base their decision on the written evidence supplied by both parties. They will undertake a site visit if considered necessary.